Patient Charter

Our Patient Charter is a statement of how our Dental Practice operates and the standards of care that we apply to all our patients. It defines our responsibilities and the high standards we strive to maintain and improve upon. However, to maintain these standards also requires your co-operation and the Charter therefore also defines your responsibilities to us as a patient.

Our responsibilities

  • To listen to your dental problems and to give you an explanation of treatment and solution to your problem that you can understand.
  • To give you a clear and written fully itemised¬†estimate of your treatment.
  • To respect your dignity and the choices you make.
  • To protect the confidentiality of any information you provide.
  • To co-operate with other members of our dental team and other health care colleagues so as to act in your best interest.
  • To follow the latest cross-infection guidelines ensuring your safety is of prime concern.
  • To keep up to date with the latest technologies and treatments available.
  • To do all we can to keep to appointment times as we understand your time is precious.

Your responsibilities

  • To respect our appointment times and let us know as soon as possible if you cannot make an appointment in order that it may be given to someone else.
  • We provide a range of ways to pay for your dental care and we accept payment in cash or by cheque, credit and debit card. All we ask is that payment is made promptly when requested, which is usually at the end of each appointment.
  • To carry out to the best of your ability the advice and instruction given by the practice to achieve and maintain good oral health and hygiene.
  • To respect our dental team and reception staff as we respect you as a patient.

Complaints

We treat all complaints in confidence and see them as an opportunity to improve our service. Please ask for the manager or express your concerns in writing by either post or using our in-house Suggestion Box.  Our Complaints Procedure can be viewed here.

Violent or Abusive Behaviour

Any violent or abusive behaviour will result in immediate withdrawal from practice.